TERMS AND CONDITIONS

TERMS AND CONDITIONS
It is our goal to provide you with the highest-level service and ensure you have an elevated experience with us. Our trained team consists of medical and non-medical professionals whose role is to guide you through your journey and provide you with the best experience possible.

APPOINTMENTS & ARRIVAL 
Please arrive 15 minutes prior to your FIRST TREATMENT to allow plenty of time to check in, fill out paperwork, and consult with our medical team. IV DRIP THERAPY: First-time guests should expect to spend 60-90 minutes for their first treatment. Feel free to take time before and after your treatment to enjoy yourself in our calming atmosphere. 

LATE POLICY
If arrival is delayed, we will make every effort to accommodate your full treatment, but this is not always possible. Treatments may need to be reassessed given the time available and are charged at full value. Appointments missed by 15 minutes or more are charged a $25 “no-show” fee to the credit card on file for the reservation in question. Last-minute changes to appointments are made at the discretion of management and only possible if a service appointment is available and does not disrupt other guests. 

NO CALL, NO SHOW, CANCELLATION, AND LATE NOTICE APPOINTMENT CHANGE
We respectfully request at least an 8-hour advance notice if a guest cannot join us for their scheduled service. Otherwise, we apply a fixed SERVICE CHARGE (See below) to the credit card on file to compensate our team for missed wages. Don’t worry, your money is not lost! This cancellation charge will be added as points in your profile, which can be redeemed for all Vitamin Therapy services at any of our brick and mortar, FIKA locations during regular business hours (Botox, Micro-nutrient tests, mobile visits, and other select services are not redeemable with points).

SERVICE CHARGE
Vitamin Shot Reservations: $50 Charge = 50 Points
IV Drip Therapy Reservations: $100 Charge = 100 Points
Micronutrient Lab Draw Reservations: $100 Charge = 100 Points
Mobile/Concierge Reservations $200 Charge = 200 Points

MEMBERSHIPS
All our memberships are zero commitment and month-to-month. Guests may cancel at any time by emailing a cancellation request to info@fikainfusion.com with a 21-day notice. All treatments or points accrued over the life of the membership will remain in your profile for future use.

Although pricing may change, member pricing will not change while membership remains active (members are grandfathered into the new pricing structure with the rate they lock in when joining FIKA). Should you choose to cancel, your new membership will start at the current rate.

Memberships may also be suspended/frozen to hold their existing rate for up to 3 months. After this period, the membership will re-activate.

GUEST FINANCIAL RESPONSIBILITIES AGREEMENT
PAYMENT: You are responsible for your entire bill and payment for treatment is due at the time services are rendered.

INSURANCE: FIKA LLC does not accept insurance and will not bill insurance on your behalf however, we do accept qualified Flexible Spending Accounts (FSA) or Healthcare Savings Accounts (HSA). Please check with your FSA/HSA provider to ensure that you qualify before receiving service(s) as we will not issue any refunds for service(s) already rendered if your provider declines reimbursement.

FORM OF PAYMENT: Please be advised we DO NOT ACCEPT cash payments or checks. MasterCard, Visa, and American Express credit and debit cards are welcome. However, we reserve the right to discontinue any of these payment methods.

LATE FEES/COLLECTIONS: Unless prior written approval has been obtained by FIKA LLC, full payment is due at the time of service. Any amount not paid at the time of service will accrue interest at the lesser of the following rates: (i) one and one-half percent (1.5%) of the amount due, or (ii) the maximum percentage amount allowed by Utah State law. If it becomes necessary for your account to be sent to an outside collection agency or small claims court, please note you will be responsible for all applicable fees, charges, and attorney costs.

SMS Consent and Communication

As part of our commitment to providing the best service to our guests, we may need to communicate with you via SMS (Short Message Service). However, we respect your privacy and rights, and in compliance with The Campaign Registry (TCR) requirements, we will obtain your explicit consent before sending any SMS messages.

Obtaining Consent and Opt-In Mechanisms

Consent will be obtained clearly and straightforwardly. This may be through various mechanisms, including:

  • Implied Consent: If a consumer initiates a text message exchange and we only respond with relevant information, no additional permission is expected. This is considered implied consent.
  • Verbal Consent: During a phone call or in-person conversation, we may obtain your verbal consent for SMS communication. We will provide clear information about the nature of the SMS communication you are opting into.
  • Written Consent: This can be obtained through several methods:
    • Entering your telephone number on our website, with a specific opt-in for SMS communication.
    • Signing a form at a point-of-sale (POS) or other on-site location.
    • Clicking a button on a mobile webpage.
    • Sending a message from your mobile device containing an advertising keyword.

We will document your opt-in consent by retaining data such as the timestamp of consent acquisition, the medium used to acquire consent, the specific campaign for which the opt-in was provided, and your phone number for which consent to receive messaging was granted.

Types of Messages

We send different types of SMS messages, including conversational, informational, and promotional messages. We use a third-party service, Vagaro, for sending informational and promotional messages. By booking or registering with our Vagaro Business Account, you consent to receive communications from us, such as marketing information or appointment reminders. Vagaro may send you text messages for informational and promotional purposes, including appointment reminders, updates, and marketing messages. You can opt out of receiving these messages at any time by replying STOP.

(More information regarding how Vagaro gathers this information can be found on their website under Vagaro User Agreement, Vagaro Customer Participation Agreement, and Vagaro Privacy Policy)

Opting Out and Opt-Out Mechanisms

You have the right to opt out of our SMS communication at any time. We support multiple mechanisms for opt-out, including:

  • Replying ‘STOP’ to any of our messages.
  • Making a phone call to our guest service at 801.866.2201.
  • Sending an email to info@fikainfusion.com
  • Using any other method we provide for this purpose.

All our informational and promotional messages will include clear instructions on how to opt out. If you opt out, we will immediately cease sending you the type of messages you opted out of. We will acknowledge and honor all opt-out requests by sending one final opt-out confirmation message per campaign to notify you that you have successfully opted out. No further messages will be sent following the confirmation message.

Help: If you need assistance with our SMS communication, you can reply with ‘HELP’ to any of our messages, and we will provide the necessary assistance.

AGE REQUIREMENTS
FIKA guests must be 18 years of age or older to receive treatments. Upon special requests, we do provide treatments for guests under the age of 18. The parent/Guardian must fill out all required documents and be in attendance during the service.

FIKA SHARED ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. You are more than welcome to do other activities while waiting for your treatment. Wifi is available for computer or device usage. Please be mindful that other clients want to relax here and regain strength. Headphones must be worn, or the device must be muted during your visit to FIKA to ensure the best experience for all our guests. Remember, FIKA is a shared space where

PRICES ARE SUBJECT TO CHANGE 
We are constantly working to provide the best experience and improve our offerings and services for our clients. As we make these improvements and changes, prices may be subject to change at any time.  Thank you for choosing FIKA to aid in your wellness routine, but we do reserve the right to refuse service at any time, to anyone, for any reason.

RETAIL PURCHASES
We accept returns for unused, undamaged items in their original packaging with a receipt within seven days of purchase. Our goal is to make your experience as easy and painless as possible.

GIFT CARDS
All gift card sales are final.

CHANGE OF TERMS OF CONDITIONS
We may change, amend, add to, or delete any term or condition of this agreement, including, but not limited to memberships, appointments, financial responsibilities, pricing, etc. at any time.  We may notify you of any changes at the email address associated with your account, and you agree to accept email communications, links to, and/or our posting of any revised Terms of Use on our website, at all of our physical locations, and you agree that any of these means of our communicating a change in the Terms of Use constitute adequate notice to you. The change will be effective upon the date of the notice unless otherwise provided. Because we may revise this Agreement at any time, we suggest that you check this Agreement from time to time. Your continued use of the Service indicates you agree to be bound by any such revisions.